NIjgs y.

This is my second year in a row family of 15 people vacation booked via cheap Caribbean.com but this time so much more disappointed than last year.
I always end up paying so much more in group rate than listed online price. This time I called to book 5 rooms for 14 people. They hold flight so we get accommodated in same flights with paying more than online listed price as there is no such a thing as group rates. We booked 4 rooms one at a time and made payments for each room as we booked. As we got the last room left to booked, this agent tells me that all rooms are booked and only room available is with upgrade which would cost $160 per person more. They can hold the flights but not the rooms, agent knew before we started booking that I needed 5 rooms. I had no choice but to spend $800 more because other 4 rooms were booked already unless I leave my dad and kids behind who's room was the last one to be booked... nice way to screw people up and make money. This will be my last trip through cheap Caribbean.com. I spoke with supervisor but they don't care, very poor customer service.