Hello Nigel,
We’re very sorry to hear about the item that arrived damaged in your order.
Here at AppliancesConnection we strive to offer our customers the best experience possible when purchasing any item from our site. We work closely with our carriers to ensure that your order is delivered to your home or business without any damages. For this reason, we allow our customers the opportunity to inspect all products during delivery. If any damage is noted on the proof of delivery, we can replace your unit right away or find another solution that works for you. Per our return policy, which are available on our website at all times & was agreed by you upon placing your order, if the proof of delivery was signed free and clear of damages, the customer is liable for any return shipping & re-stocking charges in the case of any pickup or replacement, as we have no claim to file with our carrier. However, since you are a valued customer, we are willing to find alternate solutions for you. Please reach out to me directly at Danielle.s@appliancesconnection.com to resolve.
Thank you
Danielle
Nigel Has Earned 1 Vote
Nigel M.'s review of Appliances Connection earned a Very Helpful vote
Hello Nigel,
We’re very sorry to hear about the item that arrived damaged in your order.
Here at AppliancesConnection we strive to offer our customers the best experience possible when purchasing any item from our site. We work closely with our carriers to ensure that your order is delivered to your home or business without any damages. For this reason, we allow our customers the opportunity to inspect all products during delivery. If any damage is noted on the proof of delivery, we can replace your unit right away or find another solution that works for you. Per our return policy, which are available on our website at all times & was agreed by you upon placing your order, if the proof of delivery was signed free and clear of damages, the customer is liable for any return shipping & re-stocking charges in the case of any pickup or replacement, as we have no claim to file with our carrier. However, since you are a valued customer, we are willing to find alternate solutions for you. Please reach out to me directly at Danielle.s@appliancesconnection.com to resolve.
Thank you
Danielle