Nicoleta N.

Dear Customers,

I bought from this Company last year in December 3 items on the value of £ 70.00 and when I received them, I had a surprise to see that the items are not matching with the quality that they present it in their website pictures, plus the sizes are completely different than UK ones.

I contact them to explain that I will return the items back, I paid another £25.00 for postage sending the items back and since January 19, I called them and I had over 28 times conversation via emails, requesting my money back, around £ 100.

Guess what! With every reply that they sent me, they were delaying my refund, inventing million excuses, delaying and delaying and delaying my refund. The parcel has been sent to one address in China as per their advice and after few weeks I received another email saying to sent the parcel to another address in China but my items already has been sent it as per their instruction.

I thought that is a joke, but was serious from their side and my hell with them started. I will involve my Solicitor because I have enough with the Company who is cheating on people, playing with customers and our money, simple example from their emails " we will suggest to keep your item because if you will send the items back to China will cost you the postage more than your items and is not point to return your items" or another reply from them similar " If you want to send the items back to exchange, the return-shipping fee, which is costly in some cases, needs to be afforded by yourself. So we do suggest that you keep the items. "

I am asking this Company, what is that? How you could send this kind of replays to the customers?!

Another example" We apologize for any inconvenience caused to you.
I have checked the refund, there is something wrong with our financial account, we just fixed it. But we lost all the refund record and need to resubmit the refund request to our financial department. And the colleagues in the financial department are arranging the refund for the customers one by one. We are really sorry for this again and we will refund you within 7--10 days. And we will send you an e-mail once being completed."

What is that?! It is not my problem that they lost their track of refunds?! What is meaning that, it is meaning that hundred's customers who will be on a similar position with me, they will not receive their money back?!

Hello, wake op Fashion Mia, we are not stupid! We are online customers and you have to respect us and you have to respect your term and condition that you are adverting on your website in regards with buying and refunding items, otherwise we will have to take legal action! Everyone has to know what is going on with this site.

I am not saying that maybe was not satisfied customers but probably was a luck for them! Their quality products are far away from what they advert on their website.

I am still waiting for my money back and I will still monitor to see how long will take it!

NN