Nicole R.

0n March 6th l ordered a bereavement fruit and chocolate basket for a close friend that lost her grandson. I paid extra money for same day delivery. Then l got a phone message stating that same day delivery wasn't possible and that they would send an enhanced basket, to be delivered on Tuesday March 10th. My friend sent me a picture of the basket. It contained two pears that were overripe with brown marks. I was very upset and have placed several calls to Bloomex requesting a replacement basket be sent out. As requested, l also sent them a picture along with my companint letter. They confirmed receipt of my complaint and said they would review it and get back to me. A few days later l contacted them again at which time they asked for more pictures with the basket contents taken out of the basket. By then the rotten pears had been thrown in the garbagd along with a few plums that were all squished. I followed up two more times and was told nothing could be done without extra pictures. This has been a very embarrassing situation for my husband and l. If anyone is considering Bloomex, DON'T, if you are not happy no one will help you. This is a terrible company.