Nicole L.

I have been a dedicated Naturalizer customer for over 10 years (buying boots, dress shoes, purses, gifts for all the women in my family every year) but no more! Unbelievable. I will never ever buy another item from this company again. My story: I ordered 2 purses, and 2 pairs of boots ($716.76). Two purses arrived, as well as the boots that were a Christmas present. However, the Blondo Heido winter leather boots that I ordered for myself never arrived. That was November, this is February, still no boots. I just spent 1.5 hours on the phone with a customer service rep. No answers. I just really want the boots, or my money back. It is a -15 Canadian winter week and no boots = one unhappy camper. Never again! Evidently, someone from the internal investigation team is going to call me in a few days, no name, no title, just someone. I am not happy. I will tell every woman I know to not shop with this company unless they can afford (or are willing) to gamble $300 for boots that they will never get! Good-bye forever Naturalizer.