Nicole K.

I bought some items for my wedding and paid extra for 3-5 day rush shipping. I had to call and email multiple times because my order wasn't even being sent out yet. Staff told me they couldn't identify why it hadn't shipped. Then JJsHouse.com created a shopping label but didn't drop it off at DHL to actually ship out. When I'd talk to JJsHouse.com they'd tell me it shipped and I told them I could see the update from DHL that that was no true. I got it almost 2 weeks later and had asked for a refund for the extra shipping cost I paid and they agreed at first but then never refunded me and then claimed it shipped out on time, which I had lots of proof that was not at all the case. The items came too late for me. I had bought things before and they came much later too and I had to check on those orders as well. It's a hassle and I ended up losing time and money. It took over a month for other items. Not a dependable website.