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I joined this website last week and when i tried to purchase something was told my address did not match the address on my credit card which is not true. I figured it was just a glitch in the system and never bought anything. Imagine my surprise when I had 20 $1 transactions to my card for no reason. I tried calling their "customer service" line which told me due to the "Holidays" (It is almost March - they must have a huge St. Patricks Day crowd) they have a high call volume and I got transefered to a voicemail telling me to try their live chat. This is the live chat I already tried and when I brought up my issue was disconnected and no can not re-connect using my name and e-mail. So I made up a name and e-mail shcockinly got through but was kept waiting for over oh wait I am still waiting 20 minutes later. So considering I have never used this site and I have still been charged I don't plan on ever using this site.
Nicole K.'s review of Groupon earned 4 Very Helpful votes
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HI Nicole,
I reached out via your private message and I apologize for any confusion regarding the check out. Each time a member checkout a temporary test transaction of $1 which is removed within a day is pinged on the account to check and see if the address provided matches the one that the bank has on file. Unfortunately repeatedly trying over and over again causes additional temporary $1 transactions. As I previously mentioned I will be happy to look into any chat transaction that you may have had trouble with all I will need is your e-mail address. Additionally if you could let me know which menu prompts you went through to get to the holiday message I can make an adjustment there.
Thanks for bringing this to my attention and let me know if there is anything else I can do to help.
Best,
Jason