Nicole H.

After today, I will never use GrubHub or Eat24 service again!

So I placed an order for an expensive meal that I got during lunch which was to be around $20.00 bucks and with everything included $30.00.

Well, I was at work and waiting, but noone never showed up. Just so happened I checked online and it said my food had been delivered but it hadn't been.

I called them and they claimed that they tried to call me when they was outside of my house... um ok. Why not just knock on my door like every other normal delivery person?

Long story short, they REFUSED TO give me a refund... they refused to resend my food out to me and after I spoke with with a very rude and condescending agent, I was able to speak with a manager who provided me a two promotion codes... one for $10.00 and the other for $20.00...

Well, I wanted a refund but they refused to do so... Also, you can only apply one discount code at a time, so I would've been left with paying the additional $10.00 dollars out of pocket! AFTER I ALREADY ORDERED MY FOOD, PAID AND STILL NEVER RECEIVED!

Who wants to eat cold seafood?

Anyway, I called them back because the lunch special was now off for what I already paid for, and it was now back up to $45.00... I asked them what they could do... and they told me when I could make my mind up to call them back because the only thing he could do was to apply the $20.00 code and I pay out of pocket and they could only refund me for the $10.00 from the original order but now that the food is off lunch special, there is nothing they could do about it!

THIS HAS BEEN THHHHEEEEEE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!

They were so rude, nonchalant... uncaring, unhelpful folk I ever seen in my life...

And guess what... I still didn't get my lunch, no refund and have two codes that I can't even apply!

So I guess they are enjoying my seafood on me!

I am so hurt, angry and disappointed!