Nicolee T.

I am very sorry to say I have to leave this review, but I am at my wits end as to what else to do! Banner's billing department is the worst! I've never been treated so poorly, lied to and given the run around as many times as they have. I am a cash paying customer for two surgeries for my son's broken leg and after over a year I still can not get them to give me the cash pay discount. All proper paperwork was filed, checked BEFORE we walked into surgery (yes, the guy at surgery check in desk even printed it out again for me and said make sure this is right and keep it for your records! I call every 30 days and still nothing has happen. I am now leaving poor reviews really in hopes that someone with some authority will call me. I've offered to set up a meeting, they say we don't meet with clients. I'm offered to come to the hospital, I've been in tears on 3 phone calls lasting OVER AN HOUR. Don't try to be a cash pay customer at Banner, it will take you years to even be billed correctly! Very sad, for a surgery to save my son's leg!