Same thing with me. Order placed August 25th. No confirmation number no nothing. I sent several emails before one was answered. The email said I have my order in 2-3 business days with a tracking number that day. That was September 28th. It has now been 6 business days and still nothing. I tried to write on their facebook page and now I have been blocked. I have sent 3 emails since Monday October 3rd. I hope I'm not another person that has to contact the BBB.