Ordered a birth certificate for my daughter in April. The "expected delivery window" kept getting pushed back and no one could ever tell me when I would actually receive what I had paid for. Finally went into the county vital statistics office to pay a third what I paid to this company and walked out the same day with the birth certificate. The representative there had never heard of this company. I requested that my order be cancelled and asked for a full refund-- I have yet to hear back but I did report the company and transaction as fraudulent to my credit card company.