Nicole C.

When I received my order the cell phone was not scanned properly and I was accused of stealing it. Walmart.com and the walmart store were extremely rude and not helpful at all, even after I showed my receipt. The walmart.com employee transferred me to Verizon and Samsung and even they could not help me. I called walmart.com customer service back and they said federal regulations would not allow them to refund my money for the phone, nor take it back, when I asked them what I was supposed to do they simply said "I don't know, try to take it back to a different wall Mart location". This was a very embarrassing situation as this was a gift for a family member. I was extremely dissatisfied with the whole situation. My walmart store nor walmart.com even offered to make any of this right. I am a frequent online shopper and have never had anything like this happen to me.