Very disappointing at your service! You had posted on your site that you had the hot item hatchimals available. I ordered 2 at double the price, you sent me 2 email confirmations saying they would ship Tuesday, November 29,2016 and took the money out of my account! Then, hours later you sent 2 new emails saying that you were sorry but you were canceling my order and could not fulfill it and that you woukd not take any money out! Well you had already did and the customer service was awful!