Nicolas M.

I wanted to use the card balance to buy the amount as Amazon Reload. But it didn't work and when I called the agent answered in about 12 minutes. Quickly he said he needed to transfer me to a "senior" person, and then I waited until the entire call time was 52 minutes and hung up. I'm disgusted with myself, and with Walmart, for having anything to do with this rubbish.

This is a simple site with many books. Each month a credit comes, generally for the full value of an audiobook, and I buy one with it. I can easily download the book to my Mac and either play it from the computer or transfer it to other devices. No problems.

Twice in recent years I've examined Kobo to see if I wanted to use it. It still has one of the worst commercial web sites I can remember. It's definitely the worst of the audiobook sites I've used or considered using.

There is nothing at all on the Kobo audiobook help page about downloading the file to a Mac. I sent an email to customer service and received instructions about how to download an app to do that. If it is possible, why is nothing mentioned on the web site?

Can I keep the audiobooks I buy forever, even if I can cancel my account? What exactly is a "subscription"? Is that the same as buying credits, like at some competing sites? Do the files have DRM?

I've spent way too long trying to figure out the answers to those questions, and that is a clue that Kobo is a merchant to avoid. Why does Walmart put its name on this shady site?