Absolutely DREADFUL experience! Never again! Have written several times and had one acknowledgement to ask me to send a pic of the flowers. I did - that was at the beginning of June and still no reply. I asked for a specific rose colour with other flowers. Got NOTHING like I ordered and the recipient although grateful was hugely disappointed as was nothing like her wedding bouquet 30yrs ago. I am absolutely appalled at the lack of customer service and hope more people read these reviews and do NOT order from flowershopping.com