Nicola H.

My boyfriend tried to get me nice flowers that were supposed to arrive 3 weeks ago. To this day, nothing happened. I wasn't home the first time they tried to deliver, but the website still told my boyfriend that everything was delivered just fine. Only when he let them know, that I didn't get anything (not even a call, even though they said they would call me if I wasn't home), they admitted that they were unable to get them to me. The second time, I made sure to stay home (on a beautiful Saturday) to wait for the flowers. And again, nothing happened (again, no phone call either), but my boyfriend was again told that they had been delivered. When he told them that the flowers did't make it to me, they said the person dropped them at someone else's apartment, The only problem is that the name they gave is nowhere to be found in my building, and again: I was home the entire time with my phone right next to me! We emailed them dozens of times and they even tried to make it our fault, saying that they did offer a 20% discout (for NO flowers!) and that the flowers were delivered to a different person (who doesn't exist and even if that person existed, that's not a reason for giving them the flowers instead of me, who was home the entire day). We also tried to call them, but the costumer service hotline in Spain is a joke and the worst I've ever seen. Even though I called several time, I never made it through. They're answers to emails were short, completely false ans always late. They failed to answer the simplest of questions, for example who their partner company in Germany was, so I couId directly call them.
I would never ever buy there again. Stay away from this!