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I recently purchased a large order for my sweet shoppe. Unfortunately half of the order was broken. The packaging was terrible, chocolate bars…crunchies, flakes etc were just thrown in the box and larger heavier items on top. Paid for insurance but was told that due to the picture they are not issuing a refund as it is cosmetic. Hard to tell a chocolate bar is broken by a photo. Very unhappy,this was not the first time but it will be the last.
They have a good selection, but have since found another online distributor.
Nicola D.'s review of English Tea Store earned 3 Very Helpful votes
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Dear Nicola, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!