nicky j.

I have ordered from Romans going on about 2 years now love the clothing, just recently I was approved for a credit card great just in time for holiday so I'm waiting for card to come in mail never got it when I called I was told oh card was sent it was returned I asked what address they sent it to an address I lived at more than 3 years ago don't even know how they would have gotten address ok so I spoke with their rotten customer service thought we had issue resolved got card in mail@ the correct address I ordered a couple items as Christmas gifts guess what the package was sent to old address and I will not have my items in time for Christmas I have spoken to 2 sups all they cam say to me is if you have another card we can re order items for you where am I getting another 170.00 from a week before Christmas finally got a number to executive communications it's nothing but a voice mail promising a call back within 24 hours it's now going on 36+ hours still no call back and still no item's or account refunded this is the worst experience I've had with customer service and the whole time I talked to 1st sup she kept trying to blame for their incompetency