Nick S.

I put in an order of personalized M&Ms, one of the words came back as flagged, I got on chat w a rep who changed the word and confirmed that my order was set to go. I continue to receive MANY emails from customer service saying my order was still flagged, so I call and speak directly to a rep who confirms that my order is in production and will be mailed for the holiday. M&Ms then continues to send me emails about a flagged word in my order; the emails say you can also respond directly to the email itself, which I do to no reply or avail. Today I woke to an email saying they cancelled my order because I did not reply or get in touch, so I call again only to find out that my order was never in production and is now cancelled because of a different word that the first two reps did not tell me about or ask me to adjust. This word, btw, was "cigarette"; a little weird, I know, but they flagged it as a negative word, which it is obviously not. I told them that they ruined a key element to my Vday gift, the rest of which I put together around these stupid M&Ms, and that I expected them to fix the situation given that I did everything I was supposed to do to make the order correct. They offered no fix, NO APOLOGY, and told me they could give me a discount on a future order, but that nothing that would be helpful for Valentines Day.

Skip this company.