I just got done with my first hour in our new sauna. We live in the UP of Michigan, and our winters here are brutal. We bought this sauna so we would have a place to relax, and keep warm, after work. We found our sauna saferwholesale.com. We dealt with their customer service rep briefly, which went very well, and placed our order. A few days later our sauna arrived in perfect condition. It took the to of us about thirty minutes to assemble the sauna. Then we simply plugged it and it was ready. I was very nervous about making such a large, physically and monetarily, purchase online, but I had absolutely no problems. Saferwholesale.com sells all kinds of stuff, and I will be returning the next time I need anything.