nick s.

These people (aka Extreme Locks) said they would get a locksmith out to see me in an agreed time window. The locksmith never appeared. I tried to rearrange. They didn't call me back. I got someone else to do the job, and phoned them asking for a refund. The money didn't appear in my account. In all I had to ring several times over a two month period. Each time I was promised the money would be paid. It was, of course, always someone else's responsibility. I had to persist and persist, and in the end two months later I got my £50 back. Is it a scam? I don't know. But if you wanted to run a scam, £50 is about the size of sum that's big enough to be useful for a fraudster yet small enough for a lot of people to give up trying to recover it. Why take the chance? Avoid like the plague.

My wife ordered a dress. Cost £75. It was sent from the South of England to us here in the North. The material felt cheap and it was badly cut. She wanted a refund.

First, you have to email to get the return details. Second, when they sent us the address for returns IT WAS IN CALIFORNIA! Yes, that's right, California.

I've just posted it. The cost was £15.

Basically this company does its best to deter returns. We would never shop with them again.