The product turned up and does the job just fine. The issue is that 6 months after they delivered the goods they chased me via email asking for payment. I already paid at time of purchase, but no longer had bank statements proving payment and had to specially request credit card statements to prove that we had paid as we were very close to paying again. They completely ignored my email response and instead sent a postal invoice asking for payment. Multiple calls to talk to "Bob" and he's never there, finally found someone else who's able to take responsibility for payments and although he did confirm our previous payment it's well over a week later and I've yet to have the promised payment receipt via post.