Nicki A.

I did Unlimited for two months leading up the my wedding and reception. I loved having options for my showers, bachelorette weekend and a few extra rentals to use at work. I got a ton of compliments on all of my dresses and never had a problem with shipping or lost items. Today I saw that I hadn't cancelled the renewal on time so I was charged (appropriately) for a third month. I was mad at myself for not putting a reminder on my calendar. I called today - three days after my subscription renewed - to cancel my subscription. Not only was it easy to cancel (no questions, no pleas to stay), Steven (the rent the runway rep) even unpromptedly offered to refund the recent renewal - despite the fact that it was my fault for not cancelling on time. Perhaps they are revamping their customer service because my experience runs counter to most of the reviews, but I truly had such a great experience that I felt compelled to find a review site (this one) and leave a reply.