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Terrible customer service. You cant talk to someone on the phone, they seldom respond to emails your only option is online chat which you can also seldom get some hold of someone and when you can they are completely unhelpful.
My order got 'held' for two weeks for no reason. Bike was the wrong size, website said returns were free, but hidden in small print for any bike discounted by more that 15% it says you have to pay. God help you if you buy through a cycle to work scheme as they only offer refunds and then you have to reorder. I have literally spent hours trying to sort this out.
Go to Evans.
Nick G.'s review of Wiggle earned a Very Helpful vote
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