Nick B.

We purchased a series 5 Apple Watch back in May 2023 for my autistic sons birthday. A few months passed and the watch was fine. My son stopped using it and the watch wasn't being used and was left in his desk for a month or two.

I decided to now use the watch for myself as my son didn't want to use it for himself. I turned the watch on and erased all data back to the standard factory settings. This is where it all goes horribly wrong!

I was unable to setup/activate the Watch, as it had been locked by the previous owner. It was asking us to login with a I.D we didn't recognise (it shows you part of the ID email address and in this instance it was B*****@icloud.com).

Obviously I got straight onto Music Magpie whom after a few emails (which took forever!) agreed that it was their fault and were apologetic. They said to send the watch back to them for a full refund (unable to use the watch as it was essentially now locked to the previous owner). I sent the watch back.

I've just awoken to an email from Music Magpie this morning stating that they have looked at the watch and have noticed that the IMEI number isn't the same as the one that they originally sent out to us and will be sending the watch back to us……

I am genuinely shocked, as this watch IS the SAME watch that they had originally sent to us back in May 2023. THEY have obviously made a mistake OR they are just using this as an excuse to not pay out, as they will be £175 out of pocket.

So it's ok for us to be £175 out of pocket is it?

I have asked for proof from the dispatch note that was dated from when they originally sent the watch to us. In the meantime I'm contacting Trading Standards and also legal action as this is so wrong on so many levels.

Stay clear of Music Magpie. They are modern pirates with awful values and morals.