Membership: Monthly fees are affordable with several options. Customer service: is responsive and usually timely. Weekend assistance takes longer and could be improved, especially for weekend users. Many good articles available to read for answering general questions and offering self help tips using the site. Letters are affordable, but "chat" communication is not user friendly - very expensive! One can easily spend hundreds of dollars each month! I suggest avoiding "chat" as much as possible - it is over priced! Must be their biggest profit maker. Also, another over priced feature is in purchasing a woman's contact information. It is required to spend a large amount of credits in communication and or for gifts just as a qualify requirement. This can cost you anywhere from $800 to $1400 per woman depending on
Quantity of credits you buy at a time. Then add another $80 ridiculous charge to process your contact request. Keep in mind, the women don't pay anything for being on the site. So the guys are paying for the women's time on this site as well, so to speak. And if it doesn't work out between you and the woman, you don't get a refund. All sales are final!
It was about an ongoing issue I am having in trying to renew my membership each month. I have asked the site to fix the problem so it doesn't re-occur each month. They fix the problem so I can renew my
membership, but the problem keeps happening month after month. So they get 4 stars for giving me a temporary solution to my issue, but no stars for not fixing the problem so it doesn't re-occur each month.
Dear Nick,
Thanks for your feedback! We really appreciate it.
We are aware of how inconvenient the system for renewing and indicating the expiration of the Membership was. In the last update of the site, we have improved this system - now you can see the exact expiration date of the Membership.
If you need anything, do not hesitate to contact us, we will be happy to help you.
All the best,
Martin