These guys are the worst. PLEASE PLEASE PLEASE, DO NOT USE THIS SERVICE, the listings are really edited or don't represent the current state of the place, and in any case, they use any excuse to not refund your money in favor of the landlord. I just lost 800 Euros in just a day. The 48-hour protection is BS, to be honest. If you happen to read this before you book, for your own good, stop.
Just to make sure, I think they have multiple employees responding to you calling themselves Anna or it may be a bot, rendering no help at all whatsoever.
Forewarned forearmed. STAY SAFE PEOPLE, DONT GET ROBBED.