Nichole S.’s Reviews of YellowPages.ca & more

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“Asked to Cancel our service after it showed up on our credit card, was told flat out NO”

2/22/19

I noticed a Yellow Pages charge on one of the business credit cards this month (february) and after consulting with the owner we decided to cancel it. When i called they said we were set up as an auto renewal and because we had not given notice THREE MONTHS prior to the renewal the answer was NO. I took over as Office Manager in September. It is February. I'm sure the renewal of a yellow pages add slipped his 60 year old mind as he was heading into retirement. I was told they would put in a "claim" for me. I could not talk to them. They would investigate and let me know their decision. There is no complaints department. This is ridiculous. No grace period, nothing. Just assume you'll forget about it and once you see the charge its too late right? What kind of scam is this place running.

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YellowPages F. – YellowPages.ca Rep Over a year old

Hi Nicole, we are sorry to read about your experience. We are proud to help Canadian small and medium businesses grow with a wide variety of marketing solutions. Our contractual terms are for a 12-month period (or a 6-month period for certain products). Customers are able to cancel their contract with Yellow Pages by providing notice 3 months before the expiry of the term. If not, contracts automatically renew, as mentioned in our terms and conditions. We invite you to contact us at 1-844-875-4290 to discuss this further. Thank you.