Nichole K.

I've ordered cards with photo affections for the last 8 years and have always been very happy with our orders. We get our christmas cards through them every year and love the tons of options they have and the quality they come in.

Most recently I was very, very impressed with their customer service response to a card design that arrived much darker than what I had pictured online. While the design was one I chose and approved, they saw the darkness and refunded my card so I could order new ones. They were very fast with responding and extremely forgiving. It was my fault (i approved it!) but they helped me out and replaced them. They rock. I will continue ordering through them moving forward!

I received a jacket as a gift for Christmas this year from my mother in law. It was one size too small. I loved the jacket and just wanted to exchange it. I called customer service and they told me that they could not exchange it because she purchased it outside of their return policy. They didn't care that I just wanted and exchange or that it was a gift - they don't have a gift return policy - even around the holidays. I called twice, both reps told me a supervisor would call me back, they never did. I tweeted at them, the social media message was the same - they can't help me. So I drove to the actual store in Chicago and was able to exchange the jacket no questions asked AT the actual store... which confused the heck out of me. It was the most annoying customer service experience I've ever had. I love the jacket, but I will NEVER be shopping at Zara again.