Nicholas L.

First they sent me the wrong product, and oh boy odes it take a long long time to get that rectified. It's been almost 3 months and I am still having to go back and forth with them.
1) First they need all this proof that I have actually got the wrong product (Take a picture of the packaging, then a picture of the product itself, Now the barcode...) All this ask over multiple emails spanning 2 weeks.
2) Then getting to a simple resolution of "giving me the right product" has still not been solved. It's been 3 months now and the customer service person is absymal. He keeps sending me short email responses which doesn't really address the question, and then takes 2 days to respond to any of my replies.

Kogan, if you chose to go the route of having NO CUSTOMER CALL CENTRE, then you better bloody well make sure your email team and processes are able to do the job. What's the point of trying to say you sell cheap products if you can't even deliver it to me correctly? I regret using Kogan and will go with Amazon Australia next time.