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Poor customer service and high latency. Seems like they are way over capacity on their servers, while refusing to add more servers.
Nicholas H.'s review of Chess.com earned 12 Very Helpful votes
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Dear Nicholas. I am here to help you. Please, write me at david.kaufmann@chess.com and I will be more than happy to try to help resolve the issues you are facing with your account.
Wish you all the best,
David Kaufmann
The Chess.com Team