Nicholas G.

I will never do business with this compaI will neveny again and if you enjoy decent customer service you won't either. Spent all evening trying to find a truck on their site and they tell you one is available then if you want it for more than 6 hours you can't have it and you have to start your search all over again. I finally find a truck an hour away and am told the business will be closed tomorrow but I can "easily and quickly" pick up the truck using my mobile device. I get there and there's no cell service at the site on either of my cell phones, both major carriers, not prepaid or some smaller upstart. So I spend 2 and a half hours waving my phone in the air standing on up in my convertible looking like an idiot trying to upload photos of my drivers license to them. Meanwhile I'm paying 4 guys 20 dollars an hour to wait at my house with their hands in their pockets. When I finally get the truck and head out I keep trying to call customer service but they put me on hold so long each time that I end up going through another dead zone and having to start all over. Never got anyone. Get back and load the truck up to take some things to storage and one of the guys I hired goes in front of me. It's late and I'm tired when I get a phone call from him telling me there's a road check ahead. No big deal but figure I'll stop and check the brake lights to be sure when I realize in my frustration and rush I have left my license that I had to take 16 pictures of in my car so I have to turn around and scratch the whole unload. I only have one helper tomorrow and somehow the 2 of us have to unload an 8 foot slate pool table by ourselves. When I finally get ahold of customer service the guy is rude and obnoxious tells me i need to take that up with my cell provider. I guess both of them. Do yeah i had a few choice words for him. I was treated so rudely after such a horrible day that before I rent the truck another day I will just push that pool table off the back of the truck and buy another one. Think about that. ID RATHER SPEND 3000 DOLLARS THEN EVER GIVE THIS COMPANY ANOTHER DOLLAR OF MY MONEY. That should be all you need to know to go with a different rental company. I know I will