Nia C.

On May 5,2018 I I ordered 150 cups for my son's graduation party which is being held on May 27th... allowing for PLENTY of time to receive the order. I loved their design options and easy to use website. Upon ordering, I had requested a proof approval. Apparently, my proof approval went into my junk mail. When it finally made it to my mailbox, it was too late to receive the cups in time. I was informed of this on May 16th... 11 days prior to the event. Their unwillingness to work within the timeframe for something that was not my fault is unacceptable. I read other reviews that had cups delivered within 4 days. They indicated that it was MY responsibility to contact them after not receiving the proof approval email within 3 days. I obviously disagree. I'm not blaming them for the emails ending up in my junk mail-but felt it was their responsibility to contact me in a more timely matter, before it was too late. In this case, a full week had transpired. How about a simple phone call? I also believe they should have placed a rush on my order... there was 8 full business days to produce and ship the items. I ordered the items in part, because of all the positive reviews. I have no doubt that thier products are adorable and just as advertised. That is why I was so disappointed. Having said all this, should you use the proof option, make sure you check your junk mail, or contact the company immediately if you do not hear from them within 3 business days. They didn't provide that extra customer service for me. To be fair, they issued a full refund, and I fortunately found another vendor who could work within my timeframe.