N H.

I booked a van for moving to be delivered to an address where I was dropping off a hire car days before the delivery date. At 5pm on the day before delivery (due at 12pm) they called me and said there was a problem with delivering to the address and could I do a walk-in somewhere nearby to get the van. I said yes, that would be fine. I was told that they would email me back with details. They sent nothing that day and their phone lines were closed. The following day, nothing and all calls were met with "We'll call you back". I drove an hour and a half to drop off my hire car and pick up the van, and 15 minutes before it was due, they called me back to say they couldn't do it now and there was no availability until 10am the following day. This left me stranded with no vehicle, an hour and a half from my home in a remote location and with no way to move out. Basically, they messed up, did not seem to care at all, offered no attempt to help, no discount, no recompense; not even sympathy.
I find it hard to believe that a company can get away with treating its customers like this.