I have bought a lot from them. First 2 times they have returned additional customs fees to me but on last 5 orders they have erased my orders on my account so that I can't open a ticket, can't send DHL's bills for them to return the money because I have payed that option, I have received 10 items that doesn't look anything like the items bought (advertized) - instead of jacket I have received a blouse of terrible material that look like that jacket in some way, instead of white winter coat I have received a hoodie, etc. When I somehow find a way to send bills to them and ask why they have erased orders from my account, they have just closed a ticket and you can't do anything! Also, you don't have an option to delete your account. Not to mention that packing is terrible, everything is stuffed together and shoes, bags, hats after you pull them out you can't return the shape on them again... it stays squashed.
I was pleased at first to find another good site to order stuff but after all that has happend, I have a bitter taste in my mouth and hope that my review will prevent them to cheat and rob other people!
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out