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I bought tickets via fanpass for the Chealse-Valencia match last night. Since I'm not from GB, I ordered them at the hotel address, which hotel gave me (on Google maps same address). After they accepted address, one day passed and Fanpass confirmed that tickets were delivered. When I arrived at the hotel, there was no tickets. They blame each other, while Royal mail claims it is probably a badly typed address. I didn't had time to look to much because I was trying to investigate where the problem is and where the tickets are. Without any help, I had only 3 h and off course missed the game. Fanpass only sent me information of an address I gave them without any usefull answer, even when I told them that tickets are not on that address. I would like refund if that is possible
Nenad S.'s review of FanPass earned a Very Helpful vote
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Hello Nenad,
Thank you for your review:)
You have received an email one week before the game with your delivery information.
Your tickets has been delivered and signed on the 12/09 by your hotel:
Tracking Number: SF690963050GB
Tracking Link: https://www.royalmail.com/track-your-item#/tracking-results/SF690963050GB
The tickets has been shipped from your seller, to the address provided by yourself:
56-60 Guilford Street, The President hotel, WC1N 1DB London, United Kingdom
We are unfortunately not responsible if your hotel has lost the package or if the address was incorrectly provided.
Best,
Fanpass Support