Nemia M.

My 2020 Dodge Challenger was stolen in SF, CA. I went through the procedure of making the police report and call State Farm after to start a theft claim. State Farm helped out and got me started with a claim, ran through my policy, and got me a rental car. 2 days later, State Farm calls me up and says my claim has been transferred to a investigation specialist, Adrienne Roberts and discontinued paying for my rental car. Since being assigned this investigator Specialist, I've been treated like a criminal rather than a valued customer. This person asked me the same questions repeatedly implying that I was lying. She was insensitive about my hardship and caused me a tremendous amount of stress with multiple interviews, sending me a letter of a possible fraudulent claim. A third interview is to be scheduled where Adrienne Roberts said I will be under oath. Her manager is Bridgette Thomas who has allowed Adrienne Roberts to treat me like a customer without equal rights. My property in my vehicle was also stolen along with photos of my late parents and all I can think of is how State Farm with Adrienne Roberts and Bridgette Thomas is so focused of adding insult to injury by trying to dismiss my claim as fraudulent when EVERYTHING has been truthfully expressed from the beginning. Customers at State Farm are treated rudely and unfairly. This act of Adrienne Roberts is a perfect example of "Bad Faith" strategy and should be reported to The Department Of Insurance (California).