Hi every one "DO NOT USE THIS COMPANY IS A FRAUD". They won't refund or exchange your ticket and they don't have a phone number available anymore only via email but out of the sudden they have a special number to charge extra to exchange your flight. Available monday through friday. I BELIEVE THIS IS ANOTHER FORM OF GETTING MORE MONEY FROM YOU AND THEN GIVE YOU THE RUN ABOUT. I WILL CALL THEM AND SEE WHAT THEY WILL TELL ME. Couldn't attach a file because they require a special file rather than pdf that most company use