Neil S.

My wife and I booked tickets to the UK from Flight Hub. We were sold ECONOMY TICKETS. Before I made the reservation I checked with Swiss Air and an economy tickets entitles you to have one free 23 kilo bag per passenger. When I arrived at the airport I was told that I had booked an ECO-Lite ticket and luggage was not included. We were each charged $60 for our bags and once again on our return flight we were each charged another $60. Swiss Air told us that we had to take it up with FlightHub as they were the ones who sold the ticket. Had I know that our luggage was not included I would have never booked with them. I contacted FlightHub and was told we book the cheapest available flight and they refused to pay for the extra fees for our bags.