neil k.

Absolutely shocking service. My wife rang to ask about moving some radiators. She was told by the adviser on the phone it would take an 1 and a half hours at the most.
She booked it for the Tuesday between 8am-1pm and took a days annual leave. She received a phone call at 12pm on the Tuesday to say the plumber couldn't get there till 4pm. On arrival he had been told it was a boiler problem, which was a lie. He said he couldn't do the job that day and would have to come back tomorrow.
He then took 5 and a half hours on the Wednesday to complete a job that we were told would take no longer than one and half hours and we now have a bill for $600. I was told that he spent a long time whilst there on his phone which added the the job that I've now got to pay for.
Utterly shocking company and a complete rip off.