- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
My experience with FILTERBUY is similar to others who have reviewed this site. Their rigid 90-day return policy doesn't take into account that you may have bought in bulk and don't use all of the filters within 90 days. The filters I bought here were the right spec but they didn't fit quite right and an AC repairman confirmed that they were the wrong filter size. I didn't discover this within the first 90 days but Filterbuy won't even EXCHANGE the remaining (unused, unopened) filters for the correct ones. (I guess I wouldn't want 'em back either).
Products used:
Installed first two filters and used for six months before AC repairman informed me they were the wrong filters despite FILTBERBUY's labeling
Neel W.'s review of Filterbuy earned 2 Very Helpful votes
Neel hasn’t received any thanks yous.
Neel doesn’t have any fans yet.
Neel isn’t following anybody yet.
Empty.
Hi Neel, I am sorry that were not able to remedy the situation for you however our return and exchange policy is posted on our website. Had it been a few days past we would always try to do our best to exchange but you actually called to initiate a return almost 9 months after purchase (Order shipped December 5th 2022) You called to initiate the return September 14 2023. For future reference we understand sizing can be tricky. Nearly all filters go by the nominal size, which is the actual size rounded up to the nearest inch measurement. Usually, the nominal size is printed on the filter frame in larger print, while the actual size is in smaller print. All 600 sizes of filters we order are listed with the actual as well as nominal size in the description. We also offer articles and videos to assist with sizing should you want to give Filterbuy another chance. Again, we are sorry we could not accept your return request.