N B.

They never called, but I went back to the branch that I purchased and paid off account and requested a copy of the Certificate of Ownership. They were unable to print, but they wrote on a blank pre-printed certificate: my name, the items purchased, the date it was paid, and the date it was due (showing it was paid prior to the 90 days) and signed. I called Acceptance Now (main office) and told them that I had the Certificate of Ownership. They asked me to take a picture of it and email it to the email provided by representative. It was resolved in less than 3 days.

Since my initial post, the regional manager never reviewed my claim/account or returned my call. My account was still showing opened. I returned to the store branch and spoke to the manager. She only restated what she told me earlier that she sent an email and that all the notes are in the computer. I requested a Certificate of Ownership which she provided. That was the only way to call off the hounds. If your account (or once your account is paid), request the Certificate if Ownership. Do not leave with out it and do not trust them to mail it to you. If they have problems printing it, have write the payoff information with the date and your name and sign the blank certificate, as receipts are not enough.