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nathanz5

Nathan Z.

1
Level 1 Contributor
Nottingham, United Kingdom

Contributor Level

Total Points
343

3 Reviews by Nathan

4/11/21

Issues with my policy meant I was not insured, although paid for.
Letter from the police state I would be fined, possibly banned, points, and the car scrapped.
And with the car parked on a road uninsured and zero assistance, No choice but new policy elsewhere.
No emergency numbers, in fact only a claims line number, who would not help after 40 min wait.
Their only communication is via email which took almost 20 hours to respond.
Appalling support and service.

Tip for consumers:
Don't bother, zero support when urgently required.

Products used:
A Fully comprehensive Car insurance Policy with breakdown.

11/24/20

Used the trial version in march '20. Once they have your details, they'll start debiting your account.
Didn't even know I was signed up as a full member for a full monthly subscription £50 a month.
No email notification of membership, or for them taking monthly payment either.

Refund of 1 months £50 subscription, refuse to pay back previous 5 months, on a service I didn't use.

adamr35
JustAnswer S. – JustAnswer Rep

Hello Nathan,

Thanks for reaching out to us about this. We're sorry for any confusion about the payment for the site.

The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

We have reached out to you privately to gather the necessary account information so that we can take a look at your account.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

722 Views
11/22/17

UK Laptop Part is definately not in the UK.
Took 5 weeks to send a hp2560p CPU fan, from Hong Kong.
They sent the wrong part, and have asked for more money to change it or send the component back.

Do not use!

Nathan Has Earned 3 Votes

Nathan Z.'s review of JustAnswer earned a Very Helpful vote

Nathan Z.'s review of UK Laptop Parts earned 2 Very Helpful votes

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