Placed an order on 9/8 for 6 Halloween costumes. The site representative promised I would receive them in time. I received 1 costume that was OK but never received the other 5 costumes. I sent emails, waited hours on chats, called, and used their contact form. Received a few responses early on saying that they would be shipping the other costumes in a week, but then all communication stopped. Absolutely no responses at all. Needless to say, we're scrambling to find other Halloween costumes now and calling Paypal to open a dispute. Such a let down. I will NEVER order from this website again and will discourage others from doing so.