nathan r.

I tried out Draft Kings Casino on 4/21/19. I tried out their Texas Hold'em Table game software. I had just finished streaming the Houston Rockets game without any lag or freezing; my internet is very strong. I played a couple of hands at their Texas Hold'em table game and my money was stolen. The software was for their "live dealing" game, but it was malfunctioning. It kept getting disconnected and skipping my turns to act on the flop turn and river. The buttons you would use to act would disappear once I was reconnected so I was not able to act in the way I wanted to or would have in person. I would be disconnected and come back to see that my money was gone without the casino software having to showdown a hand. It would continue my wagers without me clicking on the next hands and the same process would incur until I ended up losing about 800$. Basically, their software autopiloted my betting and disconnected me so I couldn't act, then would take my money without showing down a hand. All of these malfunctions should cause the bets to be illegal, but DraftKings not only refuses to discuss the matter with me (i contacted them approximately 20 times asking for them to call me back and they kept saying they would, but just kept ignoring all of my requests and now I am being told the matter is closed and they wont discuss it.) They said they did an investigation, but I was not consulted, and no results of the investigation were released to me. This seems highly illegal and very unethical to be able to steal money from their customers with glitchy software, ignore 20+l customer requests to discuss the matter, not release any information to me on the investigation, and have no system of checks and balances on software that is stealing money from customers.

I am absolutely disgusted that an online casino has to stoop to theft to run a business and doesn't even have the nerve to speak to the customer on the phone about the matter. They literally just stole my money and refused to talk to me. The ultimate slap in the face to someone who had been using their product for years!