Nathan M.

First off, this outfit is the most expensive in the market on shipping rates alone. Second, they have, over the years, added and increased their fees added to every package, such that the shipping charge is only 70-80% of the total. Third, they "overestimate" the size of the packages that arrive - not by much - but adding a centimeter in dimension in each direction adds nearly 3kg to the shipping weight of each package. Please measure next time a large package arrives and see if you get the same numbers they quote.

Then, we come to customer service. They have some of the most unfriendly, passive-aggressive, unhelpful customer service I have ever had the displeasure of experiencing. My last transaction with them, my family had inadvertently sent some mail - mostly junk mail - to my comGateway box. ComGateway does not deliver "personal mail" - OK fine. They helpfully offered to fill in a return form. So far, so good. The next thing that happens is I get a charge for $16.78 - which I must pay or I can no longer access my account. I ask what is going on, and they say that they can only send return mail via UPS! They only bothered to mention this after my account was locked. This was not the first bad experience with their customer service, but it will certainly be the last. There are too many options out there to put up with expensive and poor service.