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nathaniel t.

Contributor Level

Total Points
83

1 Review by nathaniel

  • Shop Factory Direct

5/22/20

I ordered desk and cabinets for my offices paid about 4300 for them and when i got them the door on the cabinets was broken i stopped while opening the box and called and talked to a lady name Amanda and she told me to finish opening the rest of the boxes and email her pictures of the damaged parts so i did just that and she responded and asked for a few more pictures and i sent those then two days later she sends me an email stating my claim is denied because it wasn't noted on the fedex package there was damaged items. Which is crazy no one in fedex sits around and waits for a customer to open and inspect all of their items plus during this corona 2019 they have a no touch or limited contact because of the epidemic. The messed up part about it all this company tried to get me to pay them 400 to bring this desk into house and wanted to charge me even more to put it together. It seems because they couldnt get more money out of me one way they then knowing sent me damaged good knowing that they have already been paid and there is nothing i can do. Beware of this company seems to scam people!

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Nathaniel T.'s review of Shop Factory Direct earned 3 Very Helpful votes

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