Used the recoverit software after accidentally deleting files just a few minutes before - and the files were recovered, but were all blank (nothing in them). These files had been deleted no longer than enough time for me to find a software and recover them. Then I requested a $70 refund and now they want copies of the blank files. I plan on disputing the charge and continuing to write reviews on their software and customer service since I'm not being offered a refund easily.