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Ordered almost 2 weeks ago. Took my money, posted label was created and that's the end of that order... no movement at all. Haven't heard a peep or received anything. Tracking still shows it's sitting in their warehouse. Wrote several emails with no reply's. Got through to them on Instagram and they promised help with my order. Still nothing. I noticed they were still pushing their scam crap products on their page and commented the truth about my order to expose them and they delete any kind of comments that shine light on how crooked they are. Stay away from this money racket. Hope they get shutdown for fraud.
Nate D.'s review of Hemper earned a Very Helpful vote
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Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.