I spoke with a gentleman called Mark.
When making the initial call to get an idea of when a casket could be delivered to Manchester, I was quite abrupt with him due to the unclearness of time frames.
However this was a genuine misunderstanding. I didn't realise that Mark was being vague because he couldn't give me a time frame without an order.
Once my order was placed the necessary checks were done and the casket arrived the next day.
Thank you so much for such a beautiful quality casket at speedy delivery.